The Bureau de la Stratégie et de la Sécurité inc ('BSS') attaches great importance to the protection of your personal information, in accordance with the Loi sur la protection des renseignements personnels dans le secteur privé  (and Law 25).

 

BSS makes its website www.strategiesecurite.ca (the 'Website') available to you. This is subject to your acceptance of the following terms of use and privacy policy.

In case of any discrepancy between the French and English versions, the French version shall prevail.

 

■ Terms of Use

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By using the Website, you agree to abide by the following rules and conditions.

― Respectful behavior: BSS expects users to behave respectfully on the Website, without defamation, harassment or abusive language via chat or forms.

― Applicable laws and jurisdiction: Use of the Website is governed by the laws of the province of Quebec and the federal laws of Canada. Any dispute relating to the Website shall be resolved by the courts of Quebec.

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■ Intellectual property

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All elements of the Website, including texts, images, logos, graphics, videos, source codes and any other data, are protected by copyright and intellectual property laws.

It is strictly forbidden to copy, reproduce, modify, distribute or sell all or part of the content of the Site without the prior written authorization of BSS. Use of this content is authorized solely for personal, non-commercial use, provided that the source is acknowledged.

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■ Personal Information Collected

 

The BSS collects the following information to improve the quality of service:
― First and Last name
― Email address
― Telephone number
― Postal code (required for quote requests and applications)

― Billing and delivery information (for orders through the online store)

 

This information is provided directly by you.

The BSS also collects anonymous statistical information about visitors' use of the Website.

 

■ Legal basis for data collection

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In accordance with the Law, BSS ensures that all information collected has a precise legal basis.
Here are the legal bases applied for each type of personal data:

― Consent:

• Text Messages (SMS) : By providing your phone number and agreeing to receive text messages from the BSS, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed of the types of messages you will receive.

• Cookies and tracking technologies: On your first visit on the Website, we ask for your consent to the use of cookies. You can manage or withdraw this consent at any time via your browser settings.

― Contractual requirements:

• Billing and delivery data: When you purchase from the online store, this information is essential for processing your orders and ensuring follow-up operations. This data is therefore collected on the basis of contractual necessity.

― Legitimate interest:

• Traffic statistics data: In order to better understand and optimize the user experience, the BSS anonymously analyzes visits and browsing behavior on the Website. This is based on the BSS's legitimate interest to improve the performance and relevance of its services.

 

■ Collection methods

Your information is collected by the following means:

― Order form in the online store Boutique Express (payments are processed exclusively by PayPa)

― Online forms : "Tailor-made Quote Request", "Le Guide de Protection Immobilière du Québec" et "S'inscrire dans le Bassin"
― Cookies and other tracking technologies​​

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■ Use of Personal Information

 

The information we collect is used to:

― Process, manage and track your requests submitted via our forms.

― Manage your orders and payments on la Boutique Express.

― Communicate with you by e-mail, telephone, or text message, based on your consent.

― Personalize and improve customer service.

― Analyze traffic and interactions to optimize user experience.

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■ Online Payments

 

Payments made on the Boutique Express are processed exclusively by PayPal. You will be redirected to their secure platform where their privacy policies apply. No payment information is stored on our Website. For more information, check out PayPal Privacy.

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■ Text Message Communications

 

By providing your telephone number, you consent to receive text messages relating to relevant services, offers or updates. These messages may include, but are not limited to, appointment confirmations, important notifications or promotional information.

Standard messaging charges may apply depending on your telephone operator.

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You have the right to opt-out of receiving text messages from BSS at any time. Please reply “STOP” to any of our text messages or contact us directly to request to be removed from our subscription list.

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■ Cookies

 

The BSS uses cookies, both analytical and functional, to better understand your interaction with the Website and improve your online experience. On your first visit, a banner will ask for your consent to the use of cookies, which you can manage or withdraw at any time via your browser settings.

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■ Information sharing

 

Your personal information is confidential and is shared only :

― with both BSS managers.
― with certain third-party service providers for essential operations, such as sending quotes, invoices, emails, text messages, customer relationship management and statistical analysis (Google Analytics).

 

Personal information is never sold to third parties for marketing purposes. Your information remains confidential and is only used for the purposes for which you have given your consent.

 

■ Retention of Information

 

Your personal information is retained as long as necessary to fulfill the purposes described in this policy or until you withdraw your consent.
Billing information is kept for six years, in accordance with tax obligations in Quebec and Canada.

 

■ Data Security

 

BSS protects your personal information with robust security measures, including two-factor authentication and data encryption via HTTPS protocol, which ensures that all information exchanged between your device and our site is secure.

Strict security standards are applied to limit access to personal information to authorized managers only.

Third-party service providers use encryption technologies and store data on secure servers to ensure confidentiality and high security standards.

Although we make every reasonable effort to protect your data, using the Internet involves certain risks that we cannot totally eliminate.

 

■ Your Rights

 

In accordance with Quebec law, you have the following rights:

― Right of access and rectification: You may request access to or rectification of your personal information.
― Right of deletion: You may request the deletion of your personal data.
― Right to data portability: You may request a copy of your personal information in a structured and commonly used format to facilitate its transfer to another department, if desired.

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If you wish to exercise these rights, please contact us using the details below.

 

■ Changes to the Policy

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This Privacy Policy may be updated to reflect changes in our practices or in legislation.

The date of the last update is indicated at the top of this page.

 

■ Contact

 

For any questions or requests related to this Privacy Policy, please contact our Privacy Officer:

― Name: Dianne Villeneuve

― Email: coordination@strategiesecurite.ca

― Telephone: 514―477―1775